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Job Description
The Assistant Manager MI & Analytics is responsible for turning data into insights that drive the Contact Centre’s performance and guest experience. The role manages data collection, reporting, and analysis across multiple systems, ensuring accuracy and integrity.
Skills Required
- Data visualization tools such as Power BI, Tableau, or Looker
- Excel (including pivot tables, formulas, macros)
Qualifications Required
- 2–4 years of experience in a Contact Centre or hospitality environment in a reporting, MI, or data analysis role
- Bachelor’s degree in business, Data Analytics, Mathematics, Hospitality Management, or a related field (or equivalent experience)
Tags
Atlantis Resorts
Hospitality, Food & Tourism
UAE
contact_centre
data analysis